Therefore, ZALORA offers a 30 days period from the time of receipt for returning your order and for a full refund. Shoes and clothing sizes will always vary, so if an item does not fit to your liking, ZALORA will accept returns within 30 days after you receive your goods. Who is Zalora? ZALORA offers free and easy exchanges and returns – no questions asked! You can call Zalora Philippines at +632 858 0706 phone number, write an email, fill out a contact form on their website www.zalora.com.ph, or write a letter to Zalora Philippines, Level 2 B7 Bonifacio High Street, Bonifacio … You will also get up to 70% discount! Recent recommendations regarding this business are as follows: "avoid this! 3. Therefore, ZALORA offers a 30 days period from the time of receipt for returning your order and for a full refund. Find the related User ID & API Key from Zalora Seller Center > Settings > Manage Users. For more information, check out our FAQ on … Was this article helpful? Kindly check the Warranty Card (packaged with your item) for the contact and address of the Service Center. SHOP ONLINE ON ZALORA HONG KONG. Integrate your Zalora store with Easyship to streamline your shipping and order fulfillment. Then proceed to select your preferred address and date for when you would like the item collected. Login to your ZALORA account to apply online return / exchange. Before submitting your request, verify that all details you have filled in are correct. Drop off your parcel at any CollectCo point. Customers are advised to screenshot the pickup date for easy reference. Country. As Asia’s Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. Store No. Drop off in selected 7-Eleven stores, simply show the QR code above and give 7-Eleven staff scan. Established in 2012 by Rocket Internet, Zalora is an e-retailer that sells high-end clothing from both local and international brands (Neubodi, Kitschen, Adidas, Casio, & etc). State / City. Did you find it helpful? At this point, the order is not confirmed yet as we need to first run security and finance checks. Login to your ZALORA account to apply online return / exchange. Account Number: ZALORA Philippines Return Address: CITIXPRESS 8124 Nenita Bldg. Fill in the required information and get the QR code. polymailer bags, boxes. Check your inbox (including spam folder) for your voucher code and start shopping now! You may experience a few minutes wait. Zalora Overview. At this point, the order is not confirmed yet as we need to first run security and finance checks. Have more questions? I've successfully submitted my return pick up request. To make returning even more convenient for you, you can now enjoy our paid return pick up service at only SGD 3.5! It will take 1-2 working days for your item to arrive at the ZALORA warehouse. Semua proses pengembalian tidak dipungut biaya. If there is an order cancellation/ return, the DBS Rewards redeemed will be refunded as ZALORA Wallet Credit. And the worst part is that Zalora would not allow a return of product nor a refund. discount, brand exclusions apply. You can call Zalora at +6 032 027 4717 phone number, fill out a contact form on their website www.zalora.com, or write a … Postal Code. CONTACT US For Further Queries @ ZALORA Malaysia & Brunei. How to return to Zalora? I had literally ripped through the middle of my bag to get the box out. Once completed, hit "SAVE AND CONTINUE". 2. For customer easiness, it introduces multiple payment methods like PayPal, MasterCard, VISA, CIMB Clicks and Cash on delivery. ZALORA does not provide any form of repair services. It's that simple! Please note: All return items are still required to be packed as per usual. Store Credit was chosen as your preferred mode of refund when you return your items. I went on the website and looked at their Return/Exchange policy and procedure. Have any questions? Redemption for this e-ZALORA Voucher Code is subject to availability. For returns for a refund, select a reason as to why you are returning the item. The e-ZALORA Voucher Code is only available in a denomination of RM50 and each e-ZALORA Voucher Code redemption requires 4,000 Enrich Miles. You will also get up to 70% discount! Our selection of over 50.000 products covers every aspect of fashion, from skirts to dresses, sneakers to slip … Address. Recent recommendations regarding this business are as follows: "Minimum expectations of delivery … Review then submit your request. You will receive an SMS when the rider is on the way to your location on your chosen pick up date. ", "please double check your … Before submitting your request, verify that all details you have filled in are correct. Your Zalora Wallet will be updated with the amount. Online shopping in the Philippines is still in its fetal stage, which is an added reason to have your wardrobe overhaul with Zalora’s jaw-dropping deals For more information on our return / exchange time frame, click here. 1. Dr. A. Santos Ave. Brgy. Keep the 7-Eleven receipt for return … As Asia’s Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. Warranty and repair services are provided by certain individual brands. As Asia’s Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. After successfully logging in to your ZALORA account, click "Login to DBS / POSB". It was a PosLaju slip and or CollectCo sticker. Ensure that your item fulfills the conditions below and is not in the Non-Exchangeable & Non-Refundable Items & Brands list. As of May 1, 2020 our ZALORA operations have officially resumed - meaning all orders can be processed and deliveries have started again!. Country. Zalora: The One-Stop E-Retail Shop Zalora Banner. Please bear with us for possible delays in pick-up requests due to the volume we are managing, and possible official restrictions still in place in certain areas around the country. Double-check the new size and/or color (if for exchange), the refund method (if for return/refund), and the address and date (if you chose pick-up as return method). About Zalora. FREE Delivery Above RM99 Cash On Delivery 30 Days Free Return Your order will arrive between Monday - Friday. (In Unicart, the User ID is referring to your email address in Zalora) 4. Stories from your fashion and lifestyle community. Enjoy FREE shipping when you spend SGD50 and above on items sold by ZALORA (does not apply on Sold by Seller, fulfilled by ZALORA items). Contact Zalora Philippines customer service. Download & get Extra 25% Off + 25% Cashback. ZALORA is the leading name in online shopping for fashion, carrying an ever-expanding line-up of top local and international brands tailored for consumers in the Philippines. How can I exchange & return/refund my item? Kindly check the Warranty Card (packaged with your item) for the contact and address of the Service Center. Upon checking out, you will be given your order number. It will take 1-2 working days for your item to arrive at the ZALORA warehouse. No. Rest assured that the team is working tirelessly to attend to all your orders and concerns. Step 1: Under "My Orders", tap "Exchange & Return" on the order you wish to return. Then, you may proceed to click "SAVE AND CONTINUE". The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. Your voucher will be sent straight to your registered email address. Speak to our virtual assistants; we're always happy to help! To subscribe to our newsletter, simply click here to input your email address and select your preference for either women or men. Zalora Malaysia has a 30-day return policy where you can return items up to 30 days (7 days for pre-loved products) after you have received them. Step 4: Proceed to select your preferred address and date for when you would like the item collected. You can provide your email address to the storekeeper upon dropoff to receive proof … ZALORA is the leading name in online fashion shopping, carrying an ever-expanding line-up of local and international brands tailored for consumers in the region. As Asia’s Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. You can return your items within 30 days after you receive them. Zalora Group is an e-retailer founded by Kinnevik AB and Rocket Internet with operations in several South East Asian countries. Step Five: Select how you'd like to be refunded. Shipment Description. Zalora Malaysia has a 30-day return policy where you can return items up to 30 days (7 days for pre-loved products) after you have received them. How to return it? Step 2: Choose either an exchange or return for a refund of your selected item. ZALORA Indonesia merupakan yang terdepan dalam belanja fashion online, menyediakan brand lokal dan internasional yang terus bertambah untuk para konsumer di seluruh Indonesia. Contact Zalora customer service. Sorry we couldn't be helpful. Any refunded store credit that is used on a new order, can only be refunded as store credit. Parcel Quantity. Tap on "Edit" beside the address that you want to change or remove. Online shopping has never been more convenient! 3. You will receive an SMS when the rider is on the way to your location on your chosen pick up date. The e-ZALORA Voucher Code is only available in a denomination of RM50 and each e-ZALORA Voucher Code redemption requires 4,000 Enrich Miles. Rest assure. @zaloramy incredibly disappointed that Zalora can be so unethical as... to refusing to honour a refund all because I used a different flyer bag to return the item even though I clearly wrote the order number on the return label. You can return the item to them for free. Pick Up. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Pick Up. Warranty and repair services are provided by certain individual brands. Fill in the required information and get the QR code. Parcel Quantity. 1. Address. The Zalora app: Just download the app from the Apple or the Google Play store and enjoy shopping. For more information on our return / exchange time frame, click here. Items Quantity. Then, you may proceed to click "SAVE AND CONTINUE". If you opt for an exchange, select a new size or color. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. Fill in/Change the necessary details, then click "Save" to keep your edits. (The RM 35 voucher applies to first-time subscribers only. Comprehensive And Personal Service Everything seemed pretty straightforward, then I read the line “Pack your items and the return slip back into our reusable ZALORA bag and pass your parcel to 7-Eleven or SF.” Oh no. ZALORA does not provide any form of repair services. Zalora provides an attention-grabbing facility of free return policy in thirty-days along with speedy delivery within 1 to 3 working days, even free delivery on certain spend. You can call Zalora at +6 032 027 4717 phone number, fill out a contact form on their website www.zalora.com, or write a letter to … Zalora is Asia’s Online Fashion Destination, they create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. In the case where the sellers wish to order an item that you are selling, they would need to … Stick Zalora's return shipping label on parcel. Contact Zalora Philippines customer service. E-Gift card was purchased and you added the code into My Wallet. The e-ZALORA Voucher Code is only valid for usage on ZALORA Malaysia desktop and mobile application from 26 Feb 2020 - 30 June 2020. RM50 max. Zalora Overview. 4. Once we receive and process your returned item(s) in our warehouse, SGD 3.5 will be deducted from your total refund value. 1. 2. Fashion trends, style edits and everyday essentials curated for you. In every Zalora shipment, inside your parcel, they will be two extra document other than your invoice. The E-Gift Cards are valid for 1-year from the date of purchase. ZALORA is the leading name in online fashion shopping, carrying an ever-expanding line of local and international brands tailored for consumers in the region. Submit a request. Please bear with us for possible delays in pick-up requests due to the volume we are managing, and possible official restrictions still … You can call Zalora Philippines at +632 858 0706 phone number, write an email, fill out a contact form on their website www.zalora.com.ph, or write a letter to Zalora Philippines, Level 2 B7 Bonifacio High Street, Bonifacio … 4. ZALORA offers a 30 days FREE return from the date of your purchase. Zalora was first mentioned on PissedConsumer on Mar 08, 2019 and since then this brand received 115 reviews.. Zalora ranks 265 of 2116 in Footwear and Clothing category. Postal Code. As Asia’s Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. Items Quantity. 2. The Zalora app: Just download the app from the Apple or the Google Play store and enjoy shopping. I bought Davidoff Cool Water and that's exactly what happened. What's next? Step 1: Under "Track My Orders", click "Return Item(s)" on the order you wish to return. Our selection of over 120.000 products covers every aspect of fashion, from shirts to dresses, sneakers to slip-ons, sportswear to watches, and so much more. spend. Enjoy FREE shipping when you spend SGD50 and above on items sold by ZALORA (does not apply on Sold by Seller, fulfilled by ZALORA items). As Asia’s Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. For more information, check out our FAQ on … Open the ZALORA application on your smartphone. Recent recommendations regarding this business are as follows: "avoid this! Mention online shopping and ZALORA comes to mind. Step Four: Select how you'd like to be refunded. Return to top. Related articles. For customer easiness, it introduces multiple payment methods like PayPal, MasterCard, VISA, CIMB Clicks and Cash on delivery. ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. 102 reviews for Zalora Philippines, 2.3 stars: 'Don't buy their perfumes which are on sale because they are most probably stale/expired already and has lost its scent and longevity. Zalora also offers free return of items if it turns out you didn’t like it or it doesn’t fit you. As of May 1, 2020 our ZALORA operations have officially resumed - meaning all orders can be processed and deliveries have started again!. With drop-off locations located all over the country, as well as free pick-up services in certain areas, it's super convenient to return and exchange your items. San Dionisio, Parañaque City 2GO: - Currently Unavailable Ensure your delivery address do not fall in this list of no-delivery zones. 3. If pickup on the designated date was unsuccessful, a second attempt will be made in 2 working days. As Asia’s Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. I always wonder why this two thing always inside Zalora parcel before this. Enjoy FREE Delivery Above RM99 Cash On Delivery 30 Days Free Return | Shop Effortlessly At The Leading Online Fashion Destination In Asia. I always wonder why this two thing always inside Zalora parcel before this. Last chance deals and past season steals you can’t resist. Customers are advised to screenshot the pickup date for easy reference. How do I make payment for the premium return pick up service? Zalora provides an attention-grabbing facility of free return policy in thirty-days along with speedy delivery within 1 to 3 working days, even free delivery on certain spend. Step 3: Select "PICK UP" as your return method. Repack your items in their original packaging. I even checked with Customer Service before sending it back and was told that it is ok to use a different bag as long as the order number is clearly stated. The e-ZALORA Voucher Code is only valid for usage on ZALORA Malaysia desktop and mobile application from 26 Feb 2020 - 30 June 2020. Shop Women's Fashion From Top Brands Online Now @ ZALORA Malaysia & Brunei. Buying perfumes is a very risky transaction with Zalora. The customers will be fully refunded with the item amount. Ensure your delivery address do not fall in this list of no-delivery zones. In case your item was not up to expectations or does not fit well, you can comfortably return the product with Zalora’s easy-to-use return wizard. Check your inbox for trend updates and exclusive sales coming your way! ZALORA does not provide the packaging material and you are allowed to use your own e.g. Our selection of over 50.000 products covers every aspect of fashion, from skirts to suits, sneakers to … 2. Sync your products, manage your Zalora orders and increase sales. Wallet Credit was chosen as your preferred mode of refund in the event of a pre-paid order cancellation. 4. Dist ADDRESS 0001 D03 G/F., Winner House,15 Wong Nei Chung Road, Happy Valley, HK 0008 D01 Shop C, G/F., Elle Bldg., 192-198 Shaukiwan Road, Shaukiwan, HK Customers are advised to screenshot the pickup date for easy reference. Our selection of over 120.000 products covers every aspect of fashion, from shirts to dresses, sneakers to slip-ons, sportswear to watches, and so much more. You can return the item to them for free. Shopping for gifts?Check out our holiday delivery schedule. We now offer free return drop-offs at over 50 locations across Hong Kong, and free return pick-ups if you arrange it with our preferred partner. In Unicart, you may navigate to Zalora Sync from the Marketplaces. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month. Zalora was first mentioned on PissedConsumer on Mar 08, 2019 and since then this brand received 115 reviews.. Zalora ranks 265 of 2116 in Footwear and Clothing category. ZALORA is the leading name in online fashion shopping, carrying an ever-expanding line-up of local and international brands tailored for consumers in the region. ZALORA is the leading name in online shopping for fashion, carrying an ever-expanding line-up of top local and international brands tailored for consumers in the Philippines. 2. 4. ZALORA offers a 30 days FREE return from the date of your purchase. How to return it? Then simply hand over your package to our rider. Tap on the Account button at the bottom right hand side of your screen. Our selection of over 50.000 products covers every aspect of fashion, from skirts to dresses, sneakers to slip … How do I use the Online Exchange & Refund/Return … ", "please double check your … Zalora offers the best “touch-and-try” experience through an extensive 30-day return policy, a logistics infrastructure, a modern phone application, and a Fit Visualizer-enabled Website. Zalora Group is an e-retailer founded by Kinnevik AB and Rocket Internet with operations in several South East Asian countries. To change your addresses using the mobile application, follow these steps: 1. ZALORA cannot directly offer an item exchange to your customers because we do not have your inventory. ), Enter your email for ZALORA news and deals, Get extra 25% Off & 25% Cashback on Everything. Online shopping has never been more convenient! 2306 out of 2961 found this helpful. State / City. Non-exchangeable items will automatically indicate "Exchange is not possible for this item". You can choose to be refunded to your ZALORA Wallet Credit to enjoy a cash and card-free experience during your next purchase with us! Shipment Description. Untuk layanan program return produk Zalora, PT Pos Indonesia menyiapkan 2.900 outlet kantor pos di seluruh Indonesia. The company is present in various South East Asian countries such as Indonesia, Malasia, Singapore, Hong Kong, Brunei, Vietnam and the Phillippines. Repack your items in their original packaging. It will take 1-2 working days for your item to arrive at the ZALORA warehouse. It was a PosLaju slip and or CollectCo sticker. What is the Zalora business model? For Zalora, The return process usually takes 5-12 day to complete the return and receive the order sent by the customer. In every Zalora shipment, inside your parcel, they will be two extra document other than your invoice. The email address you have entered is already in use Please note: All return items are still required to be packed as per usual. Copy the Email & API Key, then paste in your Unicart. 1. I went on the website and looked at their Return/Exchange policy and procedure. Drop off in selected 7-Eleven stores, simply show the QR code above and give 7-Eleven staff scan. Zalora Philippines was first mentioned on PissedConsumer on Jan 07, 2020 and since then this brand received 28 reviews.. Zalora Philippines ranks 379 of 2120 in Footwear and Clothing category. No min. Refund Policy. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Everything seemed pretty straightforward, then I read the line “Pack your items and the return slip back into our reusable ZALORA bag and pass your parcel to 7-Eleven or SF.” Oh no. Your order will arrive between Monday - Friday. Zalora Philippines was first mentioned on PissedConsumer on Jan 07, 2020 and since then this brand received 28 reviews.. Zalora Philippines ranks 379 of 2120 in Footwear and Clothing category. Rest assure. Zalora is Asia’s Online Fashion Destination, they create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. Comprehensive And Personal Service Keep the 7-Eleven receipt for return … The Zalora E-Gift Cards are non-refundable in any scenario. Step 3: Select "pick up" as your return method. Do note that for the refunds to be possible the items have to be in their original condition with the clothing tags still intact. For more information on our return / exchange time frame, click here. Zalora have 30 days return policy. Return pickup is only available on weekdays; excludes weekends and public holidays. Click More(…) > API Settings to set up the integration. Contact Zalora customer service. The email address you have entered is already in use Make sure you pack & seal your items in a box or parcel bag. Yes Recent recommendations regarding this business are as follows: "Minimum expectations of delivery … Do note that for the refunds to be possible the items have to be in their original condition with the clothing tags still intact. Then simply hand, It will take 1-2 working days for your item to arrive at the ZALORA warehouse. Zalora have 30 days return policy. Form of repair services are provided by certain individual brands sure you pack & your! Subject to availability konsumer di seluruh Indonesia give 7-Eleven staff scan the designated date was unsuccessful a. And exclusive sales coming your way item to arrive at the Leading fashion... Their Return/Exchange policy and procedure required to be refunded, the User ID is referring to your on.: CITIXPRESS 8124 Nenita Bldg no questions asked packaged with your item ) for the and! Required to be refunded as Zalora Wallet Credit was chosen as your preferred mode refund! 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