Copyright © 1995-2021 eBay Inc. All Rights Reserved. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. If you need something quick always be sure to check that info before placing a bid. You can find an estimated delivery date on any eBay listing that offers shipping. And then you schedule a pickup. Being a patient person, I would wait a week before prodding the seller through eBay's question feature, but you would be within your rights to ask after 2 … Both give the buyers information up front that helps to minimize back-and-forth communication with buyers while also allowing them to check out immediately. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Stop - Don’t Ship: This status tells you that eBay or PayPal want this sale undone. 1 day. Read our article on. When they do, you'll receive an email letting you know. Increase sales and deliver great customer service by offering free standard shipping as your first shipping option. If a seller has 5 day handling time you can't expect them to ship any sooner. In the meantime, message the seller again Monday morning. They have provided a very basic tracking number that was very difficult to find a website that was able to track it and at most it showed the date of shipping and destination - Australia. USPS: You have 5 days to void a USPS shipping label that you printed on eBay, and it can take up to 21 days for USPS to approve or reject the refund. How to void a shipping label. If no satisfactory response to your messages and no delivery by late Monday evening, you can raise a case for non-delivery. You have 45 days from the purchase date to open a dispute According to ppal items should be shipped within 7 days Keep in touch with the seller if you think you have waited long enough and are being messed around then go ahead 0 Kudos If you paid with a credit card, it may take … If you need to get your item urgently, check to see if your seller offers an express delivery option. I still have my proof of postage however because the item was quite cheap I didn't send it recorded delivery. I send them a message of inquiry. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Transaction time is important for eBay buyers and sellers alike. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Click on Contact seller. Skip to main content. I'm pretty worried about an eBay purchase as it was a lot of money. I am afraid I cant do right for doing wrong here. 100 or more transactions and $1,000 in sales during the last 12 months with US buyers. We always show the shipping cost separately from the item cost so you can see exactly how much you’ll pay for delivery before you go to checkout. There's no set timeframe but I think it's fair enough to ask for a couple more days. Note: seller fees are based on your first shipping option, so you won’t pay a higher final value fee if your buyer selects a higher-priced shipping option. Nope. Estimated delivery dates let you know when you can expect an eBay item to arrive. Nothing can stop anyone leaving feedback of any kind but if you are helpful and friendly then they are less likely to snap! It usually takes 3 to 5 business days for a PayPal refund to go through. So I would give a seller three days to communicate where my package is by simply uploading a tracking number. Deliveries may be delayed due to COVID-19. Something went wrong. The parcel was posted on 8th October and tracking says it reached Australia on the 18th October. The estimate will usually cover a range of days, but it can get more precise after you confirm your delivery address during checkout. Buyers who fail to pay in a timely manner also risk their feedback, as well as the item, since a seller who has to wait may choose to sell an item to someone else in the meantime. Most sellers ship the item within 7 days (allow extra time for international shipments). If you’re waiting longer than you expect for a payment, contact the buyer to find out if there’s a problem. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I have the 3 day time for a "what if" something happens. Your one-stop-shop for news, updates and information from eBay about selling on eBay. As a buyer, your seller's phone number is available to you through eBay. That's why we always show an estimated delivery date on eBay listings. How long do I have to wait for somebody to pay for an item they won before I can offer the next person a second chance or relist the item? Today the Ebay rep said they would send another reminder and I should wait 1-2 weeks for the seller to send me an invoice. Wait until the last estimated delivery date has passed (you can see this in your purchase history, or in the "Order Confirmed" email). I have asked seller and he said that they shipped out 2 parcels that day. After completing your purchase, you’ll see an updated estimate in your purchase history - opens in new window or tab along with any tracking information uploaded by your seller. On the fourth day I ask for a refund. how long does seller have to ship after you pay. If the sale in question is eligible for seller protection, that protection won’t apply if you ship while this notice is displayed. In My eBay, go to Sold and select Awaiting payment - opens in new window or tab. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. At that point, you can decide if you want to wait longer for that item or request a refund. Electronically delivered goods can only be listed by eBay approved sellers and must follow our policy. Those things may not be obligated by the seller to do but they instill confidence. 560659704403 61d5945b-2de6 ... Are you waiting to receive payment from your buyer, even though you've already shipped the item? Occasionally, the seller may contact you directly if an item is not in stock. 21 days after the buyer pays, if you don't provide tracking information, mark the item as shipped, or the estimated delivery date can't be calculated. I set all auctions to end on Sunday night that means Monday unless it's a federal post office is closed holiday it goes in the mail. shipping returned to seller how long does it take to get your money back. Seems rude not to even bother replying back to you. I'm pretty worried about an eBay purchase as it was a lot of money. High shipping volumes are causing some delays. God knows if you have lost someone close the last thing you want to do is worry about ebay, however where does that leave me. Ask your buyer to give it til after the weekend....with luck it should arrive. That will tell you the method of shipping, the cost as well as the sellers shipping handling time. How long does the seller have to ship my product? I didn't hear anything and it didn't ship the following day as well. If you buy the eBay postage label it's pretty automatic. You can give them a call if you wish. Next-day or other expedited services should be additional options, as well. I think at the point of asking for a refund the Seller has 7 days to respond at that point eBay will escalate the claim against Seller. Meet other eBay community members who share your passions. Click “I did not receive item.” This opens a request. Again if life happens sure I'll cut you some slack. If they are a good seller, they will contact you soon. Due to the age of the thread, it has been closed to further replies. If nothing happens I ship quicker. When you see this status, your role as a seller is to wait until the status changes. No body is selling that much on eBay where they can't take the time to upload a tracking number. Get quick answers to important questions to get you selling faster and better! Allowing 3 working days would then mean delivery should be by 21/9 or 22/9 If the seller failed to dispatch within the 2 days specified then they are at fault & … You can find out how much shipping costs in the shipping section of every eBay listing. Are you a seller looking for information on estimated delivery dates? yes never take paypal for collection - also if a buyer does pay by paypal you have to dispatch by trackable means within 7 days. Most buyers will give you some leeway before demanding a refund. Remember you will always get the best from your seller by staying calm and polite. A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers. How long after paying does a seller have to ship? Buying items with eBay Guaranteed Delivery. Seller said they were going to attempt to ship next day and would let me know the outcome. If the seller doesn’t offer weekend delivery, you can contact them to ask if it’s possible. At least you will then have some idea. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). After three business days and I don't hear from you I will assume Death happened and you cannot ship my package then I want my money back condolences to your family but I still need my money back. You can follow your package online all the way to your shipping address when the seller uploads tracking information. If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. Next, pack the item carefully. Officially it is 15 days before RM deem a parcel to be lost. Like not good customer service. If the seller agrees to your request, you may have to pay additional shipping fees. if you send me a nice inquiry I'll respond kindly with the same info but if you're first email is nasty and threatening cancellation or escalation, I'll tell you go for it as I know I sell my large ticket items at a good price and they sell all day every day for several $100s of USD and I would rather not deal with young immature pricks that threaten a SAHM \\\. If you see a listing with the Fast ’N Free logo, you can expect to get your item within 4 business days, and you won’t be charged any delivery fees. If you could wait until Monday, remembering that parcel deliveries could be later than normal post, that may resolve everything. On the fifth day if I don't hear from Seller I then ask eBay to escalate. Don't know where that info came from. I can deal with slow delivery times but I'm not dealing with a Seller or Business period that doesn't have basic common courtesy to bother with communication skills. Or do I give up and just let them keep the £15, There's no info in the listing about shipping time. Find out everything you need to know about shipping on eBay. If you bought as a guest, your estimated delivery date will be in your order confirmation email. You won't be allowed to open the case any earlier. Estimated delivery dates let you know when you can expect an eBay item to arrive. Obviously if they don't want it until April you cannot do this. I am slightly more knowledgable about the royal mail refund process, I believe I have to wait 15 days, does this mean 15 days after ebays expected delivery or what? For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. Sellers who fail to deliver items in a timely manner can see their feedback slip—and future sales affected as a result. Where to find your estimated delivery date, estimated delivery dates for items you’ve sold. If you look through various listings on eBay, you will see all kinds of estimated shipping dates, some as far as a month out. Give support, share information, and connect with fellow members. Enter your search term to display live search results. Whether an item can be delivered during the weekend depends on the shipping options provided by the seller. 2nd Class can take a litle while sometimes even though they state it's 2 days it can often be longer than that. We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn’t arrived yet. 2and a half weeks ago I was fine with the reason they gave and was prepared to wait, but how long do I wait. One to the UK and one here. "I heard that a package has to be shipped within 7 days in order for Paypal to refund you?" An eBay account that’s been active for at least 90 days. I've contacted the seller and they've confirmed the shipping date and address. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you don't get a reply, you have up to 45 days to commense an item not received dispute. Perhaps you could contact them again and ask when they are shipping. You can also search for items with eBay Guaranteed Delivery. View cart for details. After three business days and no reply or tracking number then I want my money back. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. If the item doesn’t arrive by the delivery date, we’ll make it right. Instead of worrying, why don't you just read the money back guarantee and PayPal user agreement so that you know how long you have to open a case and get your money back? Seven days after your latest estimated delivery date, if you don't upload tracking information but you mark the item as shipped in My eBay. Use TAB key to navigate results. The Dec. 15th date is when you can expect the package, or a few days after that. Then open an Item Not Received case. I guess you are saying that you can be refunded if a package is not shipped within 7 days of end of auction per Paypal? Find out everything you need to know about shipping on eBay. So you don't even have to worry about transportation to the post I office. If it's approved, you'll receive an email that you have been refunded If a payment shows as pending, there could be a problem with your PayPal address or, if you’re new to selling, you may have funds on hold. 560403799680 abe1e63e-f770-4933-97aa-346fd59c06df:176ca7f168d 19997. That's why we always show an estimated delivery date on eBay listings. Is there a time frame for how long sellers have to ship? then Go to the purchase page and find the order. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. Also, many are international and don't take in consideration that if it sells Sat, Sun USPS is closed and because of customs I've had to go into the post office, it gets mailed monday during my errands and then tues morning my time i input the tracking number. 7 days is a long time not to post. With the current "extended shipping times" I don't know if that regulation is still in effect. You got all night to packing and in the morning drop it off at the post before sourcing or whatever you normally do on Saturday. Please feel free to start a new thread if you wish to continue to discuss this topic. With eBay Guaranteed Delivery, buyers can search for items that will arrive by a specific date, including the next 1-2 days. On the auction page click on "shipping details". I give people that day because you know life happens. We can estimate the item's delivery date as 3 business days or less based on your dispatch time, the delivery service you've offered, your location, and the buyer's delivery address You don't offer collection in person or freight as your first (default) delivery option The listing isn't in Classified Ad format I would normally suggest sending a message to the seller before opening the case, but as you've already done this (with no reply), I would open the case as soon as you can. Days it can often be longer than that bought as a buyer, role. 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